Technical support

After sales policy: Scope: in the balance of the purchase of goods (gifts or accessories except) can enjoy;; After sale service term: purchase within one year from the date of purchase;; After sales voucher: 1 shopping receipts or 2 warranty card certificate is Electronic Hengchuen to buy goods;; After sales application: phone 769-83309298-8818 or contact online customer service; After sale service way: send back the goods by courier repair;

Maintenance Service Ordinance: 1.7 days after the confirmation for the quality of the product, company is responsible for the back and forth, the guests can send back to company;; 2.non quality factors, the guests themselves to bear the maintenance costs of maintenance;；; 3.7 days after the use of the process of product problems, the guests and company corresponding to the charge of product

Maintenance cost:: Because of the quality of repair of goods by Heng quasi company to provide free maintenance, such as man-made damage as a result of need charge maintenance costs and the required accessories cost;

Non warranty coverage:: 1.appearance damage does not belong to the scope of the warranty;; 2.use inappropriate (including but not limited to the following situation);; 3.do not follow the instructions to use, such as instant action to the scale surface, causing damage to the sensor;; 4.beyond the maximum weight value;; 5.long-term in a humid environment (such as in the bathroom, etc.), resulting in line failure; 6 long term use of not remove the battery, the battery decay, resulting in line failure;; 6.do not use a long time to remove the battery, the battery decay, resulting in line failure;

General solution to the problem:
: 1.body weight will be different in the morning and evening, or the weight of the environment, human body shaking and other factors will affect the weighing results;; 2.for the first time and the second error is large, can be re start again;; 3.data is not stable, the replacement battery;; 4.monitor can not show when the battery is replaced, and see whether the battery port is in contact with the bad;